Privacy Policy

Effective Date: January 1, 2025

Website: www.fireplaceandgrillcenter.com

Business Name: Fireplace and Grill Center

Contact: info@fireplaceandgrillcenter.com | (314) 567-6260

Fireplace and Grill Center (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or interact with us for appointments, customer service, or product inquiries.

By using our website, you agree to the terms of this Privacy Policy.

We collect the following types of information to provide and improve our services:

A. Information You Provide Directly

• Contact Information: such as your name, phone number, email address, and mailing address.
• Appointment or Inquiry Details: information you provide when scheduling a service, requesting support, or submitting an inquiry through our forms or SMS system.
• Payment Information (if applicable): if you purchase products or services, we may collect billing and payment information securely through third-party payment processors.

B. Information Collected Automatically

When you visit our website, we may automatically collect:

• Device Information: including your browser type, IP address, and operating system.
• Usage Data: such as pages visited, time spent on the site, and referring website.
• Cookies and Similar Technologies: small data files used to improve website functionality and user experience. You can control cookie settings through your browser.

We use the information we collect for the following purposes:

• To schedule and manage appointments;
• To provide customer service and respond to inquiries;
• To send important service or transactional messages (e.g., appointment confirmations, updates, or support communications);
• To improve our website, products, and services;
• To comply with legal and regulatory obligations.

We do not sell or rent your personal information.

If you provide your mobile number, we may send you transactional text messages related to appointments, reminders, and service updates.

• Message frequency varies by customer activity.
• Message and data rates may apply.
• You may opt out of receiving SMS messages at any time by replying STOP to any message or contacting us at info@fireplaceandgrillcenter.com.

We may share your information only as necessary to operate our business, including:

• Service Providers: trusted third parties who help us with scheduling, website hosting, marketing support, or payment processing;
• Legal Compliance: when required by law, subpoena, or legal process;
• Business Transfers: in connection with a merger, sale, or transfer of business assets.

We do not sell, trade, or disclose your personal information for marketing purposes without your consent.

We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse.
However, no online platform can guarantee absolute security.

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, or resolve disputes.

Depending on your location, you may have certain rights regarding your personal data, such as:

• The right to access or request a copy of your personal information;
• The right to correct or delete your information;
• The right to opt out of communications or data sharing.

To exercise these rights, contact us at info@fireplaceandgrillcenter.com.

Our website may contain links to external websites or social media platforms.
We are not responsible for the content or privacy practices of those third parties. Please review their respective privacy policies.

Our website and services are intended for adults. We do not knowingly collect or store personal information from children under the age of 13. If we learn that we have collected such information, we will delete it promptly.

We may update this Privacy Policy from time to time. The “Effective Date” at the top will reflect the latest version.
We encourage you to review this page periodically for any updates.

If you have questions or concerns about this Privacy Policy, please contact us:

Fireplace and Grill Center
Email: info@fireplaceandgrillcenter.com
Phone: (314) 567-6260
Website: www.fireplaceandgrillcenter.com