SMS Policy

Effective Date: 08/1/2025

1. Overview

Fireplace and Grill Center (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This SMS Policy explains how we collect, use, store, and protect the information you provide when you communicate with us via SMS (text messaging).

2. Purpose of SMS Communications

We use SMS messages solely for transactional and service-related purposes, including:
  • Appointment confirmations and reminders
  • Customer service and support communications
  • Follow-up messages related to inquiries or service requests
We do not send promotional or marketing SMS messages without your explicit consent.

3. Consent to Receive SMS Messages

By providing your mobile phone number and opting in to SMS communications, you consent to receive text messages from Fireplace and Grill Center for the purposes listed above. Message and data rates may apply depending on your mobile carrier.

4. How to Opt Out

You can opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. Once you do, you will no longer receive text messages, except those required to confirm your opt-out or related to ongoing transactions you initiated.

5. How to Get Help

If you need assistance or have questions about our SMS communications, reply HELP to any message, email us at info@fireplaceandgrillcenter.com, or call us at 314-567-6260.

6. Data Collection and Use

When you interact with us via SMS, we may collect your mobile number and message content for customer service, scheduling, and support purposes. We do not share or sell your SMS data to third parties. All collected information is handled in accordance with our Privacy Policy.

7. Data Security

We implement reasonable technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse. However, please note that no communication method over the internet or mobile networks is completely secure.

8. User Rights

You have the right to access, correct, or delete your personal information related to SMS communications. To exercise these rights, please contact us at info@fireplaceandgrillcenter.com.

9. Changes to This Policy

We may update this SMS Policy from time to time. Any changes will be posted on our website with an updated effective date.